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Job Vacancy


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No open positions at this time.

Job Title:

Team Leader Analysis

Main Purpose:

Ensuring that the efforts of Flight Data Services achieve an improvement in flight safety for our customers. Flight Data Services provide an outsourced Flight Data Monitoring service to aircraft operators worldwide. As a Team Leader you will help improve the safety of our customers operations by excellent flight analysis and customer service enabled through strong people management of your team.
The role will be responsible for a team of flight data analysts.

Main Tasks of Job

Team Management:

  • Provide people management support to the analysis team; managing team performance, and dealing effectively with all aspects of good and bad performance;
  • Demonstrate and role model the FDS behaviours, culture and vision;
  • Carry out line management responsibilities in accordance with FDS management policies and procedures (including 1:2:1 process, absence management);
  • Provide day to day supervision and prioritisation of work for flight data analysts under your remit;
  • Encourage and motivate people to achieve high standards and meet organizational objectives by actively developing team members’ skills and knowledge, providing constructive feedback and creating an inspiring vision;
  • Ensure the team understands their goals and address issues efficiently;

Flight Analysis:

  • Validation of events as identified by Flight Data Connect Software to ensure contractual agreements (SLA’s)are preserved.
  • To be a technical subject matter expert within that team at FDS;
  • Manage the day to day flight data analysis activities, ensuring they are delivered to time and quality and customer satisfaction;
  • Lead on internal and external customer requirements;
  • Be the point of escalation for SLA breaches; analysis queries and adhoc customer queries;
  • Lead on additional tasks as required/directed by the Customer Relations Manager, including, but not limited to; standardisation; testing; customer service excellence; continuous improvement;
  • Provide occasional out of hours emergency support (AOG - Aircraft on Ground service);
  • Coordinate the analyst roster to provide 24/7 out of hours emergency support;
  • Ensure that quality procedures are developed, maintained and adhered to;
  • Produce case study documentation

Customer service excellence:

  • Be the customer account manager for customers allocated to your team providing service excellence to include;
    • Ensuring analysis activities are completed within the SLA
    • Ensuring that monthly safety reports are produced and published on time
    • Coordinate regular contract review meetings with all customers which may require overseas travel
  • Provide ownership of customer emails, incidents and tickets, ensuring timely allocation and action;
  • Coordinate customer audits as required;
  • Continually look for ways in which we can improve our service provision

Other:

  • Responsible for accurate reporting on team activity to the Customer Relations Manager;
  • Escalate issues to the Customer Relations Manager if and when required;
  • Look to continually improve the role and team to support the business;
  • Work cross functionally with other teams to achieve business needs;
  • Responsible for you and your team’s continual professional development;
  • Mentor and coach new team members as required

Health, Safety and Well-being:

  • Ensure healthy team well-being is established and maintained, Promote a good health, safety and well-being culture;
  • Exercise a personal duty of care for their own health, safety and well-being

Skills/Experience:

Required:

  • Degree or equivalent experience
  • Experience of managing and/or leading teams
  • Subject matter expert in your field of expertise
  • Demonstrable interest in aviation
  • Flying experience desirable

Preferred:

  • Proficient in the use of MS Windows / Office
  • Excellent communication skills, both written and oral
  • A mature, proactive and responsible approach to work, with initiative and problem-solving capability
  • Ability to manage customer expectations and project deadlines

Personal Attributes:

  • Teamwork
  • Attention to detail & Quality
  • Effective Communication
  • Professionalism
  • Interpersonal skills
  • Statistics
  • Adaptability & Innovation
  • Influencing skills
  • Continuous learning
  • Problem solving & decision making
  • Customer Service Orientation
  • Management skills
  • Analytical Thinking
  • Critical Thinking

Salary:

Competitive salary based upon experience, plus benefits package including company pension and travel insurance.

Location:

The work will be carried out at the Flight Data Services offices in Whiteley, Hampshire.

Further Information:

Core working hours will be Monday – Friday but Team Leaders will be required to work occasional weekends.

To apply, please email your resume with cover letter to [email protected].

No open positions at this time.
No open positions at this time.
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